Where can I dispute the pick up or drop off data of a Leasing deal?

You can Dispute reported Data directly on the Leasing Deal

• You will see the Dispute button displayed at the top of the deal:

• Or under the Containers Data Tab:

• After you click on the Dispute button, you will be prompted to select the specific data you are disputing:

• Make sure to upload the required EIR (Equipment Interchange Receipt) and click Submit to complete the claim.

Can both Users and Suppliers open a data dispute?

• According to Container xChange's Claim Terms and Conditions, both Suppliers and Users can open a claim to dispute the reported data on a Leasing Deal.

Is there a deadline to dispute the reported data?

• Both Suppliers and Users have the right to dispute the validity of the reported pick-up and drop-off data on the Leasing Platform until the 15th of the month following the month in which the data was reported.
  
  
  • For example, if a unit is reported as picked up in February, the User or Supplier has until the 15th of March to dispute the data as shown in the image below. 

• If you have any follow-up questions feel free to reach out to customer support through any of the channels mentioned here: How can I get help from xChange Customer Support?