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- If you have a payment handling On ✅ Trading Pick-up deal, you have an added benefit of a buyer guarantee period of 7 days after a release is added to the platform.
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This means you can pick up the container(s) within this timeframe and if you find any issue with the Container Condition, you can open a quality claim through the process described in the following article:
- How to make a quality claim for a trading pick-up deal?
- In case 7 days have passed, still please reach out to our service team for support and communicate with the seller.
- How to make a quality claim for a trading pick-up deal?
- If you have a payment-handling Off Trading Pick-up deal, you will have to discuss any possible compensation or SWAP with the seller directly.
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