Customer support
General FAQ
- I provided the necessary information for the background check, why can’t I access the platform? I passed the vetting, why I don’t see the leasing/trading page?
- Welcome to xChange 101
- I can't access/log in on xChange app
- Why is it beneficial to work with an official freight forwarding network?
- What are the xChange terms and definitions?
- What locations are available on the xChange platform?
Account & Membership
Marketplace - Leasing
Marketplace - Trading
Communicating with Partners
- How can I contact my partner/another member?
- What can I do if I am not receiving a timely response from my Partner?
- Where can I see the partner’s contact information? Can you share the partner’s contact details with me?
- When should user contact the depot?
- I want to use/offer special containers. How can I share the specifications with the partner?
Payment & Wallet
Shipper Owned Containers
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