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According to the sales contract you must contact the depot at least 24-48 hours before making a delivery. As the seller, you are responsible for notifying the buyer on the platform chat about the upcoming delivery.
If you followed the correct procedure and could not deliver the units, then the buyer is responsible for bearing the loss. If you find yourself in such a situation, please share the trucking invoices as proof of the loss incurred and we can settle the amount via the platform wallet.
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