About VMR Lines
More than 15 employees work for VMR Lines from Head Office in Karachi for UAE and Hong Kong registered entities to serve freight forwarders, consignees and shippers from all kinds of industries via their liner services with their own fleet of containers. VMR Lines operates in South East Asia, China, the Middle East, Indian Subcontinent and Europe.
Offering competitive price is one part of their strategies, but superior customer services and issue resolution are equally important. “In case of problems at the POL or POD or situations in which detention charges escalate to huge sums, our job is to solve that problem” Rehan says, “even if that means we have to give a self-discount to loyal customers!”.
Gets release reference within 5 minutes
“With xChange we can now just add the ports where we have no or almost none equipment and find mostly traders or leasing companies that can help us out. What surprised me in the beginning was how fast companies provide the release reference on xChange!” Rehan continued.
No more background checks needed
Usually when he buys containers or organizes a one-way move where he doesn’t have credit facility vetting takes his partners days or weeks – time that nobody has in an industry. “This is where xChange found a great solution!” Rehan continued, “through offering payment handling services and reducing these bilateral bank transfers xChange saves everyone a lot of time – I can almost immediately get back to them with an offer!”
All different kinds of containers
At VMR Lines they, for instance, don’t have reefer containers or very limited special equipment which is sometimes a huge challenge. “But since xChange also covers other container types than 20DCs, 40DCs and 40HCs this is no problem for us anymore”, Rehan said.
How VMR Lines offers more service to their customers
“What surprised me in the beginning was how fast companies provide the release reference on xChange!”
Rehan Khan
CEO, VMR Lines